THE NORTH FACE® TERMS AND CONDITIONS OF SALE
These Terms and Condition of Sale (“Terms of Sale”) apply to the purchase and shipping of Goods in Sweden through our Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted this Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance of these Terms of Sale.
If you need further information, or are unable to understand or have any questions about these Terms of Sale, please review first the
and if you still have doubts or you do not find the proper answer, please contact us using the contact information in the
A copy of this Terms of Sale can be stored electronically or printed by all users of our Website.
1. INFORMATION RELATING TO GOODS
All images, illustrations and descriptions of Goods are for information only and you are invited to contact us using the contact information in the
section if you need any further information about Goods. We reserve the right, at any time and without notice, to modify the information about Goods displayed on our Website, including without limitation information on prices, description and availability of Goods. However, changes to price, availability or description of any Goods will not affect Orders submitted by you according to Clause 2 below.
2. HOW DO I PLACE AN ORDER
To place an Order you must be 18 years of age or over and you must be able to lawfully enter into and form contracts under Swedish law.
To place an Order you will have to select the Goods on the Website, select your preferred shipping method and –at your discretion- other optional services and click on the “PLACE ORDER” button. Before completing the check-out procedure you will be requested either to register or log into your personal account. You can, if you prefer, checkout without registering, but you will be required to provide the necessary personal and payment data to process the Order.
We will not accept Orders placed in any way other than those listed above.
If you have any problems during the placement of an Order or if you are not sure whether or not your Order made through the website has been finalized, contact us using the contact information in the
When you place an Order you make an offer to us to purchase the Goods you have selected. Orders are subject to availability and acceptance and we may, refuse to accept your Order, if you provide us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address; or fraudulent information.
If we cannot accept your Order we will contact you by email or telephone as soon as possible but in any case no later than thirty (30) days from the date of your Order. If we cannot accept or perform your order because the Goods are not longer available, we will contact you and suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Goods we cannot supply and repay you any money that you may have paid to us in respect of those Goods.
If you have placed the Order through the Website you will receive an e-mail confirming the reception of your Order, containing the relevant details of your Order (such as quantities, price, shipping terms). Please note that this e-mail does NOT constitute an acceptance of your Order. Unless you cancel your Order, your Order will be accepted and the Contract between us and you will be concluded only when we dispatch the Goods. At such time you will receive an Order Shipment Confirmation e-mail informing you that we have dispatched all, or a part, of the Goods covered by your Order.
Orders can be modified or cancelled at any time before being processed by us. If you wish to modify or cancel you Order please contact us using the contact information in the
section. We will not accept orders cancellation made in any way other than that listed above. Once your Order has been processed you may only exercise your right of withdrawal according to the procedure under Clause 9 below.
3. WHAT HAPPENS IF GOODS ARE UNAVAILABLE
We will make reasonable efforts to assure that the information about availability of Goods displayed on our Website are always accurate. However, it may happen that when you place an Order certain Goods are out of stock.
If we are unable to send you the ordered Goods within thirty (30) days from the date of your Order, we will contact you and ask you if you would like us to cancel your Order either partially or entirely and, in such a case, will refund you of the cost of the Goods whose Order has been cancelled. If we do not receive a response to our e-mail or any voicemail message that we leave for you, we will send you an e-mail reminder. If you do not contact us within the following 3 days, we shall cancel your entire Order and refund to you the cost of the Goods. Nothing in these conditions will reduce your statutory rights, including but not limited to rights relating to faulty or misdescribed goods.
4. OUR e-GIFT CARDS
Electronic Gift Cards (“e-Gift Cards”) are available for purchase on the Website following the process to place an Order described in Clause 3 above. To purchase an e-Gift Card, please click here and choose among the different amounts available.
When you purchase an e-Gift Card, we will deliver it to you to your e-mail address or to a different recipient’s e-mail address that you have provided to us, provided that payment has been previously authorised by the issuer of your payment card. You will receive an Order Confirmation by e-mail when your e Gift Card has been sent to the recipient confirming that we have accepted your Order for the e-Gift Card.
Please read carefully the terms and conditions of use of our e-Gift Cards before placing an Order. You can access the terms and condition by
If you are unhappy with your e-Gift Card when you receive it or if you simply change your mind please notify us within 14 calendar days following receipt of the e-Gift Card without giving any reason and request a refund, provided that you follow the process of withdrawal described in the related e-Gift Card Terms and Conditions by
5. OUR PRICING POLICY
The prices of the Goods are stated on our Website and will be confirmed in the Order Confirmation we will send to you via e-mail.
All prices are in SEK and inclusive of VAT. VAT is payable by you at the applicable rate as indicated on the Website.
Delivery costs may apply to your Order as indicated on our Website at the time you submit your Order. Delivery costs will depend on the value of your Order and your required shipping method. To see our applicable delivery charges and terms and conditions please
6. HOW CAN I PAY
You may pay for your Goods by credit or debit card. We accept most of the payment cards, like, Visa, Master Card and American Express. Payment must be made in the currency as indicated on your Order before you submit it.
If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is accepted by us. We will not accept your Order, neither will we supply the Goods to you until your credit or debit card issuer has authorised the use of your card for payment of the Goods ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our Website secure and to prevent frauds. All credit and debit card transactions on this Website are processed by “GLOBAL COLLECT INTERNATIONAL PAYMENT SERVICES”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk.
If you are paying by PayPal you will be asked to log in to your account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal up to a maximum of 10 times and will be asked to enter personal data and credit card details. Your Goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.
We will send the Goods to you at the delivery address indicated on your Order and subsequently confirmed by our Order Confirmation. We may, however, only send the documents by e-mail to the e-mail address which you provided at the time of making the Order.
7. WHEN ARE GOODS DELIVERED AND HOW CAN I TRACK MY ORDER
Goods ordered through this Website will only be delivered in Sweden. Delivery will be made by standard or express courier at your choice during normal business hours. Delivery charges may apply to your Order; to see our delivery terms and conditions and delivery charges please
Upon delivery of the Goods to our carrier we will send you an Order Shipment Confirmation email.
We will not delivery any Goods unless payment for the Goods has been received. We will make any reasonable efforts to deliver the Goods within the delivery time specified in our Delivery Terms and Conditions. However, any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.
Orders in Sweden will be delivered to the nearest parcel shop nearby your delivery address. You will receive a letter by mail about the arrival of your order in Sweden and the exact parcel shop where it will be delivered. Your order will remain at the parcel shop for 14 days in order for you to pick it up. Should you not be able to collect the order within the 14 days, it will be returned to the carrier’s hub and you will be contacted by our customer service. However, to keep up the standard of service to you, we highly recommend you have someone that can take care of picking up the order in your absence.
8. HOW TO RETURN GOODS
If you wish to return for a refund any Goods which were supplied in error, were incomplete, damaged or faulty, or in the event that you exercise your right of withdrawal pursuant to Clause 9 below, you can do so by:
1. Filling out the consignment note (included in the package containing the Goods) indicating which goods you are returning and the reason for return, If you no longer have the consignment note received with the Goods please
If you have received the Goods as a gift you must provide an e-mail address, or alternatively Goods may be returned by the original purchaser.
Returns of misdescribed Goods, or faulty and/or damaged Goods must be made without undue delay after the fault has been detected, and not later than 3 (three) years from purchase. Fore more details refer to the
Warranty and Product Care
Returns in exercise with the right to withdrawal contained in Clause 9 must be made within 14 calendar days of receipt of the Goods.
Returns outside these timeframes will only be accepted if required by mandatory law.
2. Returning the Goods in their original packaging, complete with any related accessories or instruction booklets, together with the consignment note filled out as above. All Goods will be inspected on return.
It is your responsibility to obtain proof that the Goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. We recommend that you return the Goods by means which allow you to track their return and which insures you for the value of the Goods. We do not accept liability for Goods which are damaged or lost during the shipment to us; however, the aforesaid shall not apply to returns which are made pursuant to your right to withdrawal according to Clause 9.
3. Before returning any Goods to us please check that you have:
(i) Filled out the consignment note as above;
(ii) Enclosed all accessories and other material supplied unless informed otherwise;
(iii) Used all packaging that was originally supplied;
(iv) Include your Order Confirmation or other proof of purchase (unless you are returning a gift);
(v) Ensured the return address as indicated on the consignment note is clearly visible on the outside of the shipping box;
(vi) Sealed the packaging securely;
4. You will be notified by email once your return has been received and processed. Where you have received the Goods as a gift we will contact you using the email address given at the time of return or where this has not been provided notification will be sent to the original purchaser.
Please also note that we will not process your refund until we receive the Goods. Once we receive the Goods, we will:
(i) Examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
(ii) At your option where the Goods are faulty, damaged or if they do not correspond to their description on the Website: (i) repair the Goods or replace them with new non-faulty or corresponding Goods; or, (ii) refund the price paid for the Goods (along with the original delivery fees). Save that where you have requested, and we are unable to, repair or replace the Goods, we will refund the price paid for the Goods (along with the original delivery fees);
(iii) In any case where the Goods are faulty, damaged or if they do not correspond to their description on the Website, refund to you any delivery costs incurred in returning the Goods to us, provided that you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage. Where Goods have been returned pursuant to your right to withdrawal contained in Clause 9, or if the Goods are returned for reason other than them being faulty, damaged or not corresponding to their description on the Website the cost of return shall be at your charge; unless we have agreed with you to supply you with substitute Goods.
(iv) Credit the refund for the Goods back to the payment card that you used to pay for the Goods, or repair or replace the faulty or damaged Goods approximately 14 (fourteen) days and in any case no later than 30 (thirty) days from the date that we receive the returned Goods. Where refund is offered on Goods purchased using an e-Gift Card or the credit available on your Account on the Website, the amount will be refunded respectively to the e-Gift Card used to make the purchase or credited to your Account on the Website. Where the e-Gift Card used to make the purchase has expired, we will issue a new one for the refund value;
IF, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER CLAUSE 9, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
Please review our Return Policy before returning Goods for any reasons.
9. YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Goods and are not satisfied with them or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and we will refund you the price you paid for that Goods, pursuant to the Distant Sales and Door-to-Door Sales Act, provided that:
(i) you submit or send us a notice of your decision to cancel the contract within 14 calendar days of delivery of the Goods, in writing by hand or registered letter, e-mail or telephone provided that if you notify us by e-mail or telephone you confirm your decision by registered letter with return receipt, at the following address:
The North Face (Italy) S.r.l.
Attention: E-Commerce Call Centre
Via Levada 145/A
31040 Pederobba (TV)
(ii) you return the Goods to us according to the procedure indicated under Clause 8 point 3 above, it being understood that the cost of the return is at your charge, unless we have agreed with you to supply you with substitute Goods.
Please note that while the Goods remain in your possession you are under a duty to ensure that the Goods are kept safe, secure and in good condition.
We will refund or re-credit you directly to the credit/debit card used to place the original Order after we have received the returned Goods and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Goods. No refund will be offered for Goods that have been destroyed or changed. However, the aforesaid shall not apply where the goods have been destroyed or changed due to any circumstance which cannot be attributed to you.
10. OUR LIABILITY TO YOU
These Terms of Sale together with applicable mandatory law set out the entire obligations and liabilities in respect of the supply of Goods
Save as set out in this clause, we do not provide any warranties, conditions or other terms that are binding on us regarding the supply of the Goods, except as expressly stated in the Contract or by mandatory law.
Any warranty, condition or other term arising out of or in connection with the supply of Goods which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you are domiciled or where you purchased the Goods is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for:
(i) any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; or
(ii) any loss or damage which was not a reasonably foreseeable result of either our breach of a Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into a Contract, such loss was either contemplated (or should reasonably have been contemplated) by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.
Without prejudice to the foregoing, nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
Nothing in this Terms of Sale shall affect your statutory rights as a consumer, nor your right of withdrawal as per Clause 9 above.
11. HOW YOUR PERSONAL DATA ARE PROCESSED
By placing your Order, you agree and understand that we may store, process and use data collected when you registered into the Website for the purposes of processing your Order. We will process your information in accordance with the VF’s
12. USE OF THE WEBSITE
13. INTELLECTUAL PROPERTY RIGHTS
The North Face trade mark as well as all trade marks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of VF Europe B.V.B.A. and its licensors. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.
14. CIRCUMSTANCES BEYOND OUR CONTROL
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including without limitation act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
We will inform you of any such unforeseen event or of force majeure as soon as possible after its occurrence and, we will perform our obligations as soon as reasonably possible. Should this interruption continue beyond a period of 2 (two) weeks, you will be entitled to cancel the order, and a refund will be made in accordance with Clause 9 of these Terms of Sale.
15. APPLICABLE LAW
These Terms of Sale are governed by the law of Sweden without regard to its conflicts of laws provisions. To the extent this is permitted by the applicable laws on consumer protection, any action or claim related to the use of this Website shall be submitted to the exclusive jurisdiction of the court of Sweden.
16. RESALE / RESHIPPING OF OUR MERCHANDISE
We constantly monitor the quality of the Goods that we offer to our customers in order to guarantee constant customer satisfaction. Our Goods are only distributed in our and our authorized reseller stores. You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Goods.
17. CONTACT US
If you have any questions about these Terms of Sale, our Goods or your Order, contact us using the contact information in the
18. GENERAL TERMS
Neither our failure or your failure to enforce any term of this Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
The invalidity or unenforceability of any provision of this Contract shall not adversely affect the validity or enforceability of the remaining provisions.
In these Terms of Sale:
“Contract” means the contract between you and us for the sale and purchase of Goods, comprising your Order, our Order Confirmation of your Order and these Terms of Sale;
“Goods” means the products that we sell on our Website from time to time, including but not limited to specialized and technical apparel, outerwear, footwear, bags, sleeping bags, rucksack, daypacks, back packs, tents, and accessories for camping, hiking, mountaineering and other outdoor activities;
“Order” means an order for Goods placed according to these Terms of Sale;
“Order Confirmation” means the order confirmation issued by us to you indicating acceptance of your Order at the moment the Goods are dispatched and the relevant details of your purchased Goods;
“Terms of Sale” means these terms and conditions of sale;
“we”, “our” or “us” means VF SWEDEN AB, whose registered office is Unit 1029 – Säby 3:22, SE-17500 Jarfalla, Sweden, (VAT nr. SE’556.428.782.801, Company Registration nr. 556428-7828);
“Website” means our website
“you” or “your” means you, the customer.